Singapore-Changi is named the world’s best airport for the sixth consecutive year

Singapore Changi Airport Photo by Changi Airport

Singapore Changi Airport has been named as the World’s Best Airport by air travellers for the sixth consecutive year at the 2018 Skytrax World Airport Awards, held on 21 March at Passenger Terminal EXPO in Stockholm.

This is the first time in the history of the awards that an airport has won this prestige title for six consecutive years. The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. The Awards are widely regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across 550 airports. The survey and awards are independent of any airport control or input and represent a totally impartial benchmark of airport excellence and quality.

The 2018 Awards are based on 13.73 million airport survey questionnaires that were completed by over 100 nationalities of airport customers during the survey period. The survey operated from August 2017 to February 2018, covering more than 500 airports and evaluating traveller experiences across different airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.

Mr Lee Seow Hiang, CEO of Changi Airport Group said, “We are extremely honoured to be named Skytrax’s World’s Best Airport for the sixth consecutive year. It is a significant achievement for Changi Airport and spurs us to continue to deliver the best passenger experience for all who travel through Changi Airport. Last year, we successfully opened Terminal 4, and upgraded parts of Terminal 1. We are most grateful to the 50,000-strong airport community for their steadfast support through the years and as we continue to upgrade the airport’s infrastructure. Their unwavering commitment and passion for service excellence are what underpins Changi Airport’s success. As we anticipate the opening of Jewel Changi Airport next year, we will continue to work closely with our partners to deliver the best of experiences to our passengers. We thank our passengers and partners alike for their continued support and confidence in us.”

Changi Airport also received the awards for the World’s Best Airport Leisure Amenities and the Best Airport in Asia.

The full list of the awards:

The World’s Top 10 Airports

  1. Singapore-Changi (SIN)
  2. Seoul-Incheon (ICN)
  3. Tokyo-Haneda (HND)
  4. Hong Kong Airport (HKG)
  5. Doha-Hamad (DOH)
  6. Munich Airport (MUC)
  7. Chubu-Centrair (NGO)
  8. London-Heathrow (LHR)
  9. Zurich Airport (ZRH)
  10. Frankfurt Airport (FRA)

The World’s Best Airport Terminals

  1. London Heathrow – T2
  2. Munich – T2
  3. Singapore Changi – T3
  4. London Heathrow – T5
  5. Tokyo Haneda – Int’l
  6. Madrid – T4
  7. Dubai – T3
  8. Paris CDG – T2-M
  9. Mumbai – T2
  10. Baku Heydar Aliyev Airport – T1

— Changi Airport